Field Service Management Software (FSM)
Better management of your field operations, teams and ground information
Easy-to-use, in real time and centralized. Start now!
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A FSM trusted by directors, supervisors, and over 10.000 field agents
From Fortune 500 corporations to startups, CityTroops helps companies worldwide enhance the management of services, operations, staff, assets, and field information. CityTroops is the only Field Service Management Software (FSM) tailored and customized for every stage of your business.
Manage your agents supervisors sales force representatives routing assets data clients technicians merchandisers in the field
CityTroops is the only Field Service Management platform that allows you to manage and organize absolutely all your field operations. From sales teams and supervisors, to assets, route management, and security. Everything in a centralized, real-time platform for your field teams.
Available on Web, Android, and iOS.
We help startups, businesses, and corporations increase their efficiency by over 91%.
Coverage Maps
Real-Time Execution, Team Location and Coverage
Do you need to know the status of your field activities? Are you sure your staff is visiting the right clients?
CityTroops provides a geolocated, real-time view of everything happening in the field. From the exact location and activities of your workforce*, to client coverage and activity execution, we’ve got all your personnel and field operations management needs covered.
*Real-time staff geolocation may have limitations in the EMEA region.
Optimal Routes, Scheduling and Tasks
Efficient Scheduling, Routing and Field Task Organization
Organize, schedule, and monitor optimal routes for your supervisors, representatives, promoters, technical staff, and other field teams.
Set up recurring routes or one-time tasks based on previous reports, client visits, or any criteria you choose. Assign them to your field personnel and track their execution in real time.
App for Field Teams and Supervisors
Reports in Seconds. Say Goodbye to Pen and Paper (and Excel sheets).
Receive, respond to, and analyze incidents, sales, services, inspections, deliveries, or other reports sent by your field agents. Choose from hundreds of pre-designed reports tailored to your industry or fully customize a new one. All your out-of-office activities are seamlessly managed.
Dashboard, Metrics, and Analytics
Accurate, In-Depth, and Complete Data Insights
All your information from field reports, visits, assets, routes, and personnel is instantly processed into dashboards, metrics, and analytics.
Access daily, weekly, or monthly activity insights for your business—from client incidents and team performance, to service times. Print, export to Excel, or send reports by email for a comprehensive management. Measure and improve your entire operation.
Blog CityTroops ✨
It’s not about control; It’s about effective management.
Discover how clients worldwide use CityTroops Field Service Management technology to enhance their field operations and stay competitive. From implementation tips across various industries to case studies, the CityTroops blog has everything you need to learn, improve, and execute.
The Most Comprehensive Tool for Field Operations Management
Simplify the work of your field staff and office supervisors with a complete, customizable set of tools tailored to your management and information needs.
Reports with eSignatures, Images, and Geolocation: Powerful and fully Tailored
Every report submitted by your field teams includes geolocation data of where it was created, along with the exact date and time—regardless of whether the user has internet connectivity.
Additionally, you can configure each report with various conditions and elements:
- Client or location check-ins via QR/barcodes or NFC chips
- Over 150 form templates or fully customized options
- Photo capture with restrictions for camera-only or gallery uploads
- Annotations, drawings, or sketching on images
- Geolocation restrictions (geofences)
- Digital e-signatures
- Conditional fields and advanced scoring
- Asset scanning (users, equipment, products)
- Status updates
- Offline mode for areas without coverage
- Brand customization
Customized Field Reports. Add Logic and Complex Calculations
If the more than 150 report templates aren’t enough, we can create a fully customized one with the logic, calculations, scoring, and complexity your operation requires.
Give Exclusive Dashboard Access for Regions, Areas, and Clients
Enable exclusive dashboards for your different regions, directors, supervisors, and even clients. Select the information to display and filter it as needed to meet specific informational requirements.
QR Codes, Barcodes, and NFC Chip Technology for Staff, Assets, and Route/Tour Control
Leverage QR codes, barcodes, and NFC chip technology for staff check-ins, asset management, route control, and point activation. Assign custom codes to your personnel, assets, or resources, link them to GPS locations, and ensure everything is fully mapped and managed.
Success Stories in Over 18 Countries
Over the years, our clients—from Forbes-listed corporations to startups—have enhanced their field operations management, saving millions in resources and increasing the efficiency of their personnel and field activities by more than 91%. From retail chains and trade marketing agencies to pharmaceutical companies, security firms, and even public agencies, CityTroops Field Service Management supports any organization with field activities, staff, and assets.
APYMSA México: A Leading Auto Parts Company Achieving Over 91% Efficiency
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Optimization and Savings
Explore how APYMSA México optimized the activities of its sales advisors and technicians, becoming a pioneer in implementing technology for field operations.
Industry: Trade Marketing and Retail
Andiseg Colombia: Millions of Reports Ensuring Client Security
Discover how Andiseg Seguridad in Colombia manages field services for its security guards and supervisors, delivering 24/7/365 security to its clients.
Industry: Security and Services
Makita Chile: Maximizing Store Visits Across 5 Regions
Learn how Makita tracks field operation coverage and manages over 3,000 products across 400+ retail locations throughout Chile.
Industry: Trade Marketing – Retail
Farmaenlace Ecuador: Over $10,000 Saved on Medical and Pharmacy Visits
Discover how Farmaenlace Ecuador uses CityTroops FSM to efficiently organize and manage medical and pharmacy visits, saving thousands in resources.
Industry: Pharmaceutical – Trade
IndustriES - Field Service Managament (FSM)
Experts in 100% of Your Field Operations
At CityTroops, we specialize in providing complete visibility into all field operations. From managing teams and personnel in the field to monitoring commercial activities, trade marketing, and technical operations, we cover it all. We work closely with each client and industry experts to maximize the potential of your out-of-office operations.
Trade Marketing
Share of shelf, out-of-stock tracking, POP material management.
Pharma
Medical visits, pharmacy visits, sampling.
Private Security and Cleaning
Security Logs, patrols and rounds, emergency responses.
Services and Utilities
Verifications, incident management, client visits.
A/C Power & Cooling
Asset management, installations, maintenance services.
Logistics and Distribution
Optimal routes, delivery reports, pickups.
Insurance
Claims inspections, on-route services.
Outdoor Advertising (OOH)
Campaign inspections, installations.
Industry and Safety
Safety committees, workplace inspections.
Banking
Collections, commercial management, verifications.
Public agencies
Census, Surveys, health management, infrastructure monitoring.
Defense and Emergency Response:
Fire inspections, force management.
Ready to Take Your Field Operations to the Next Level?
Schedule a call with a CityTroops expert and let’s explore how the system can meet your needs. You can implement CityTroops in less than 5 days and start saving immediately. Let’s talk!
